Information
DELIVERY RATES AND SERVICES?
Delivery rates for products depends on the Shipping method and Destination and it's divided into two zones: Zone 1 & Zone 2
You can get a shipping cost estimate of your product at checkout before proceeding for payment.
Total shipping time and cost for the different zones are as follow:
Zone #1:
• Standard Shipping: 10-20 Days + 1-3 days Order Processing for US$8.5
• Express Shipping: 3-5 Days + 1-3 days Order Processing for US$28
Zone #2:
• Standard Shipping: 10-20 Days + 1-3 days Order Processing for US$17.5
• Express Shipping: 3-5 Days + 1-3 days Order Processing for US$28
DO YOU SHIP WORLDWIDE?
We offer worldwide shipping. However, and due to service impacts related to the COVID-19 pandemic, Elle Jamilla does not ship to the following countries:
Afghanistan, Angola, Botswana, Burkina Faso, Colombia, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Djibouti, Equatorial Guinea, Ethiopia, Gabon, Ghana, Guinea, Guinea-Bissau, Guyana, Iraq, Lebanon, Madagascar, Mali, Malta, Moldova, Mozambique, Niger, Nigeria, Panama, Papua New Guinea, Rwanda, Tunisia, Uganda and Uruguay.
Note: The restriction for the above listed countries is temporary until further announcement.
WILL THE ORDER BE SHIPPED OUT SEPARATELY?
Normally, we will ship the products out together for one order or orders with the same recipient and address. In special cases, we will send out the products that arrive first to make sure our customers at least receive part of the order within a reasonable time. Then, we will send out the remaining products without charging extra shipping fee.
CAN I CANCEL OR CHANGE MY ORDER?
We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back; Check out our refund section for more details.
WHERE’S MY ORDER? TRACK IT HERE!
Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order by clicking here using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
CORONAVIRUS (COVID-19)–HAVE ANY PRECAUTIONS BEEN PUT IN PLACE?
Wiland is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. Stay safe!
CONTACTLESS DELIVERY
Due to the ongoing developments with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. That's why we switched to “contact-free delivery” (also called contactless delivery, zero contact delivery) to ensure health and safety of their valued customers and precious employees. Most of our deliveries are now contact free. Stay safe!
I’M MISSING ITEMS FROM MY ORDER!
Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.
WHY WAS MY ORDER CANCELLED?
If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
INCORRECT ITEMS
I received an incorrect item, what do I do? To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook or WhatsApp. When you message, please include the following information:
• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet. Please do not return the item to us without speaking to our Customer Care team.
Delivery rates for products depends on the Shipping method and Destination and it's divided into two zones: Zone 1 & Zone 2
You can get a shipping cost estimate of your product at checkout before proceeding for payment.
Total shipping time and cost for the different zones are as follow:
Zone #1:
• Standard Shipping: 10-20 Days + 1-3 days Order Processing for US$8.5
• Express Shipping: 3-5 Days + 1-3 days Order Processing for US$28
Zone #2:
• Standard Shipping: 10-20 Days + 1-3 days Order Processing for US$17.5
• Express Shipping: 3-5 Days + 1-3 days Order Processing for US$28
DO YOU SHIP WORLDWIDE?
We offer worldwide shipping. However, and due to service impacts related to the COVID-19 pandemic, Elle Jamilla does not ship to the following countries:
Afghanistan, Angola, Botswana, Burkina Faso, Colombia, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Djibouti, Equatorial Guinea, Ethiopia, Gabon, Ghana, Guinea, Guinea-Bissau, Guyana, Iraq, Lebanon, Madagascar, Mali, Malta, Moldova, Mozambique, Niger, Nigeria, Panama, Papua New Guinea, Rwanda, Tunisia, Uganda and Uruguay.
Note: The restriction for the above listed countries is temporary until further announcement.
WILL THE ORDER BE SHIPPED OUT SEPARATELY?
Normally, we will ship the products out together for one order or orders with the same recipient and address. In special cases, we will send out the products that arrive first to make sure our customers at least receive part of the order within a reasonable time. Then, we will send out the remaining products without charging extra shipping fee.
CAN I CANCEL OR CHANGE MY ORDER?
We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back; Check out our refund section for more details.
WHERE’S MY ORDER? TRACK IT HERE!
Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order by clicking here using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
CORONAVIRUS (COVID-19)–HAVE ANY PRECAUTIONS BEEN PUT IN PLACE?
Wiland is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. Stay safe!
CONTACTLESS DELIVERY
Due to the ongoing developments with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. That's why we switched to “contact-free delivery” (also called contactless delivery, zero contact delivery) to ensure health and safety of their valued customers and precious employees. Most of our deliveries are now contact free. Stay safe!
I’M MISSING ITEMS FROM MY ORDER!
Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.
WHY WAS MY ORDER CANCELLED?
If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
INCORRECT ITEMS
I received an incorrect item, what do I do? To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook or WhatsApp. When you message, please include the following information:
• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet. Please do not return the item to us without speaking to our Customer Care team.